Privacy Policy for Nay’s Naturals
Effective Date: 6 June 2025

1. Introduction
Nay’s Naturals (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our website, make a purchase, or interact with us.

2. Information We Collect
We may collect and process the following data:

  • Personal Identification Information: Name, email address, telephone number, billing and delivery addresses.

  • Payment Information: Processed securely via our third-party payment provider (Square); we do not store full card details.

  • Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.

  • Usage Data: Information about how you use our website, products, and services.

  • Marketing and Communications Data: Your preferences for receiving marketing communications and how you interact with them.

3. How We Collect Your Data
We collect data through:

  • Direct interactions: When you place an order, complete forms, or contact us directly.

  • Automated technologies: We collect technical data via cookies and similar tools as you browse our website.

  • Third parties: Such as analytics services (e.g. Google Analytics) and payment processors (e.g. Square).

4. How We Use Your Data
We use your data to:

  • Process and fulfil your orders.

  • Manage payments, refunds, and fraud prevention.

  • Communicate with you regarding orders or customer service enquiries.

  • Send you marketing updates if you opt in.

  • Improve our website and customer experience.

  • Comply with applicable laws and regulations.

5. Legal Basis for Processing
We rely on the following lawful bases:

  • Performance of a contract – e.g. to deliver your order.

  • Legal obligation – e.g. keeping records for tax purposes.

  • Consent – e.g. when you opt in to marketing emails.

  • Legitimate interests – e.g. website analytics and business improvement.

6. Sharing Your Data
We may share your personal data with:

  • Square – to securely process your payments.

  • Delivery providers – to dispatch your orders.

  • IT and support providers – to maintain our website and systems.

  • Legal or regulatory bodies – where required by law.

All third-party service providers are required to safeguard your information and use it only for the specific services they provide.

7. International Transfers
Where your data is transferred outside the UK, we ensure it is done in compliance with UK data protection laws and that adequate safeguards (such as standard contractual clauses) are in place.

8. Data Retention
We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy, including legal, tax, or accounting requirements.

9. Your Rights
You have the right to:

  • Access the personal data we hold about you.

  • Request correction or erasure.

  • Object to or restrict processing.

  • Request data portability.

  • Withdraw consent (where applicable).

Please contact us at hello@naysnaturals.co.uk to exercise your rights.

10. Cookies
Our site uses cookies to improve functionality and user experience. You can adjust your browser settings to refuse or alert you to cookies.

11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on our website.

12. Contact Us
If you have any questions or requests regarding your data or this policy, please contact:

Email: hello@naysnaturals.co.uk