Overview
Please ensure that when you are purchasing Nay’s Naturals products, that you check all the information carefully, as we do not provide any refunds. Due to the nature of our products and business, we can only offer store credit or exchanges under specific circumstances.

Delivery

• £2.99 for up to 4 rollerballs – £4.99 up to 8 rolllerballs (Max 8 per order)

• £5.99 for jar orders up to 4 (Max 4 per purchase)

• £8.99 for hamper orders (Max 2 per order)

Returns
For hygeine reasons, several types of goods are exempt from being returned. This includes perishable goods (fresh items with limited shelf life) which Nay’s Naturals products fall under. We also do not accept products which are classed as intimate or sanitary goods i.e. Nays Naturals wash cloths, under our accessories section.

Store Credit
If you receive your item and it is incorrect, Nays Naturals will provide store credit. This will be the exact amount at the time of purchase (including if an offer or discount was used) or you can choose to exchange instead.

Exchanges
Nay’s Naturals only replace items if they are defective, damaged or not as described (e.g.
wrong dilution) . If you need to exchange it for an item of the same price, send us an email at hello@naysnaturals.co.uk, along with photographic evidence.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a store credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send the store credit to the gift giver and they will find out about your return via email.

Need help?
Contact us at hello@naysnaturals.co.uk for questions related to refunds and returns.