Terms & Conditions for Nay’s Naturals
Effective Date: 6 June 2025

1. About Us
This website is operated by Nay’s Naturals (“we”, “our”, “us”), a business based in the United Kingdom.

By placing an order on this website, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use this website.

2. Products and Descriptions
We take care to ensure all product descriptions, images, and prices are accurate and up to date. However, slight variations in packaging or ingredients may occur. All products are for external use only unless otherwise stated.

3. Ordering Process

• Orders are subject to availability and confirmation.

• Once you place an order, you will receive an email confirming receipt. This does not constitute acceptance.

• A contract is formed when we send you a dispatch confirmation.

• We reserve the right to cancel or refuse any order for any reason.

4. Prices and Payment

• All prices are listed in GBP (£) and include VAT (if applicable).

• Prices may change without notice.

• Payment must be made in full at the time of ordering via our secure checkout using Square.

• We are not responsible for delays caused by payment authorisation issues.

5. Delivery

• Delivery charges are shown at checkout.

• We aim to dispatch orders within the stated timeframes, but delays can occur (e.g. due to postal services or high demand).

• Once an order is dispatched, we are not liable for any delays outside our control.

• Please ensure delivery details are correct; we are not responsible for lost or misdelivered items due to incorrect information.

6. Returns and Refunds

• Due to the nature of our products, we cannot accept returns for opened or used items unless faulty.

• If your item arrives damaged or faulty, please contact us within 14 days of delivery at hello@naysnaturals.co.uk with a description and photo of the issue.

• Refunds or replacements are offered at our discretion.

• Return postage costs are non-refundable unless the item is faulty.

7. Allergies and Sensitivities
It is your responsibility to check the ingredients of any product before use. We recommend patch testing before full application. Nay’s Naturals is not liable for allergic reactions or misuse of products.

8. Intellectual Property
All content on this website including images, product names, text, logos, and branding is the property of Nay’s Naturals and may not be copied or used without permission.

9. Your Personal Information
Your use of this site and any data you provide are governed by our Privacy Policy. We use secure payment processing and handle personal data responsibly in line with UK GDPR.

10. Limitation of Liability
To the fullest extent permitted by law, we are not liable for any indirect, special, incidental, or consequential damages arising from use of our website or products.

11. Governing Law
These Terms are governed by and interpreted in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

12. Changes to These Terms
We may update these Terms from time to time. Changes will take effect immediately upon being posted on this page.

13. Contact Us
For questions about these Terms or your order, please contact:

Email: hello@naysnaturals.co.uk